1. Payment Policy
All classes must be paid for in full before they are held. No class will be conducted without prior payment.

2. Package Refund and Transfer Policy
Purchased packages are non-refundable and non-transferable.

3. Package Activation and Validity

• All packages will automatically activate 1 month after from the date of purchase.

• The validity of the package will begin from the first class attended and must be used within the designated period.

4. Package Freeze/Extension

• A fee of RM 50 to RM 100 will be charged to freeze or extend the validity of a package.

• Package extensions are allowed for a maximum of 3 months.

• Any remaining expired credits may be carried forward if a new package is renewed within 1 month of the original package’s expiration.

5.  Class Reservation

Reservations are required for all classes. Walk-ins are not allowed.

• PM classes: Reserve 6 hours in advance.

• AM classes: Reserve 13 hours in advance.

For last-minute reservations, please contact us directly at 0164312918.

6. Cancellation and No-Show Policy

No-shows and cancellations within the following timeframes will result in forfeiture of the class:

• PM classes: Cancellations within 6 hours of the scheduled class time.

• AM classes: Cancellations within 20 hours of the scheduled class time (the day before).

We strongly recommend timely cancellations to avoid charges.

7. Minimum Class Requirement
A minimum of 5 students is required to run a class. In the event of low attendance, class cancellations will be communicated as follows:

• PM classes: At least 1.5 hours prior to the class.

• AM classes: At least 1 day prior to the class.

8. Schedule Changes
The Yoga Loft reserves the right to change the class schedule at any time. Any changes will be announced in advance through our “The Yoga Loft Community Group”.

9. Class Cancellation and Teacher Substitution
In the event of force majeure (e.g., teacher illness or unforeseen circumstances), The Yoga Loft reserves the right to cancel a class or substitute the teacher. Any changes will be communicated promptly.